Smart to send emergency assistance to roaming customers in Libya

As search and retrieval operations continue in Libya following destructive floods, customers of Smart Communications, Inc. (Smart) in the Mediterranean country will receive emergency roaming communication assistance.

“We hope that through this we can help our kababayans as communication remains difficult in the area. We are also praying for their health and safety as we continue to monitor the situation in Libya,” said Shing Dimagiba, Smart Vice President for Postpaid and International Roaming Business.

Postpaid customers will have their postpaid bills reversed for roaming calls and text messages, while prepaid customers will also have free load assistance so that they can contact their families or the authorities to report their situation.

Smart roaming customers in Libya simply need to turn on their phones and connect to Smart’s network partners to use these free services from Smart. They will receive a text message with instructions that they can easily follow.

 

Search and rescue teams continue to work on the ground after the destruction that Mediterranean storm Daniel left in its wake, causing the collapse of two dams that swept over towns in the country, killing thousands of people. The Philippine Embassy in Libya has reported that no Filipinos have been hurt by the incident.

 

Driven by malasakit and its commitment to keep Filipinos everywhere connected, Smart consistently comes to the aid of overseas Filipinos, providing load assistance during the crises in Afghanistan, Myanmar, Ukraine, Sri Lanka, and Morocco.